Hi, we’ve seen your review and understand your frustration. Here is our clarification: Shipping cost: Before shipment, we clearly advised the swatches were free, but courier fee would be at your cost. Free samples are not available for everyone; our policy depends on fabric type, quantity and customer potential. The USD 38 FedEx freight is a standard reasonable charge. FedEx customs charge: We declared honestly following FedEx rules. Customs fees are collected by local customs and out of our control. We will improve declaration details for future shipments. Quotation unit: Fabric price varies greatly with quality, quantity, yarn type, composition, weaving and dyeing techniques. Lead time: We focus on high-end custom weaving. Raw yarns are custom-spun, with weaving and dyeing made to your specs, so lead time is longer than standard orders. 20 days works for normal bulk orders. Lenzing TENCEL™: Our fabric adopts authentic Lenzing TENCEL™ fiber and we have valid Lenzing certification.